Refund and Returns Policy

At Shalane Hopkins, we want you to love your purchase. Please read our Refund and Returns Policy carefully before ordering.

Once an order is shipped, it cannot be cancelled. This applies to all orders, including preorders.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Due to the nature of books, we cannot accept returns or issue refunds for products that have been opened, read, or used.
If your book arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at hello@shalanehopkins.com, and we will arrange a replacement or refund.
All returns must be in original condition and packaging.
You are responsible for return shipping unless the item was sent in error or arrived damaged.

Digital products, including the Goals for Growth workbook, are delivered via a single-use download link with a time limit. The expiry date will be communicated in your order confirmation.
If you experience any issues downloading your file, contact us immediately at hello@shalanehopkins.com. We will assist you in accessing your product or issuing a refund if necessary.
Once a digital product is successfully downloaded, it is considered used and is non-refundable.

We only replace items if they are damaged, defective, or incorrect.
To request an exchange for physical products, contact hello@shalanehopkins.com.

For physical products eligible for return, mail your item to: PO Box 31, Mosgiel 9024
Shipping costs are non-refundable, unless the item was sent in error.
For valuable items, consider using a trackable shipping service or purchasing shipping insurance.

For questions about refunds, returns, or digital product downloads, contact us at: hello@shalanehopkins.com.